Business Operations Analyst Principal

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

We are GCO Operations — strategic partners to leaders across the Global Customer Office. We turn data into strategy and strategy into execution, helping GCO teams plan, perform, and grow efficiently. We collaborate with Services, Customer Success, Managed Services, Tax, Customer Support, and Global Operations leaders to identify opportunities, optimize processes, and ensure GCO operates as a cohesive global organization. The role is nightshift supporting Eastern timezone.

As the Principal Services Operations Analyst, you influence how GCO defines and executes its operational strategy. You bring a global perspective, aligning insights, forecasting, and process optimization to enable customer and business success.

What Youll Get To Do

• Lead global forecasting, planning, and performance analysis frameworks.
• Standardize KPIs and processes to ensure visibility, consistency, and scalability.
• Deliver actionable insights to executives through data storytelling and scenario modeling.
• Represent GCO Operations in enterprise initiatives focused on customer and revenue optimization.
• Support consistency and accuracy of project data from Opportunity to Project completion
• Assist Project Managers and Sponsors on project questions including set up and representation/interpretation of the customer order form/SOW
• Provide guidance, documentation and understanding of end-to-end services processes for data integrity that will support forecasting, revenue recognition and analytics
• Understanding of services metrics and how they drive project resourcing and overall project efficiency

Skills And Experience We Value

• Advanced analytical and executive communication skills.
• Strong understanding of services organizations and project lifecycles
• Proficiency in Excel, Power BI, and other analytical tools
• Evidence of strong analytical skills, problem solving, and strong logical thinking while experiencing competing priorities
• Partner with GCO executives to shape business strategy and align operating rhythms across teams.
• Experience with enterprise forecasting, financial modeling, and operational analytics.
• Ability to connect cross-functional strategies into cohesive operational execution.

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process