L2 -L3 Support Engineer Standard

Roles & Responsibilities

• Expertise on Exchange On-Prem 2016/2019 and Office365.
• Exchange Cumulative update, Security update and patching.
• Expertise on M365 admin, Licenses, Exchange Online, Mail-flow, Intune, MS Defender and Purview, Entra ID, MS Teams and SharePoint online.
• Expertise on Database, Transport rules, Hybrid connector, SMTP relay.
• Tenant to tenant migration along with hybrid environment setup experience.
• Onboarding/offboarding of Mailboxes.
• Mailbox and calendar delegation in hybrid environment.
• Integration of application with Entra ID, Conditional Access policy, SSPR, SSO, MFA, B2B, Guest account policies and Outlook Add-in.
• eDiscovery, PST, Litigation hold, Retention hold, Archive solution, MPIP/AIP, DLP, Risky user/sign-in, Audit logs, Impersonation, Allow/block user, URL, domain.
• Troubleshooting and investigation expertise on suspicious emails.
• Candidate must display strong understanding of infrastructure and platform as a service offering in Microsoft technology.
• Candidate must display strong understanding of customer engagement and troubleshooting on MS Outlook, Teams, OneDrive and other Microsoft products.
• Capable of producing solutions for identified risks and work with appropriate teams for mitigation.
• Knowledge on Exchange/mail-flow DNS records.
• Expertise on email gateway platform.
• Understanding of Active Directory, networking, windows, storage and backup.
• Good understanding of PowerShell and other scripting & remoting tools Good to have
• Good interpersonal and organizational skills, ability to handle multiple lowering team resource.
• Flexibility to work in the shifts during critical situations (On-Call).
• Good knowledge of producing reports and presenting solutions will be an advantage.
• Good communication skills written and verbal.
  
  

Experience

• 4.5-6 Years
  
  

Skills

• Primary Skill: Cloud System Engineer
• Sub Skill(s): Cloud System Engineer
• Additional Skill(s): Servicenow, Cloud System Engineer, Azure-Infra, M365 Engineer
  
  

About The Company

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

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