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We are looking for a proactive IT Support Engineer to provide technical support, troubleshoot IT issues, and maintain enterprise IT infrastructure. This role is ideal for professionals passionate about desktop support, system administration, hardware and software troubleshooting, networking, and end-user support.

As an IT Support Engineer, you will be responsible for delivering first- and second-level technical support, resolving hardware, software, and network-related issues, maintaining IT assets, and ensuring seamless day-to-day technology operations. You will collaborate with IT administrators, infrastructure teams, and business users to deliver reliable technical solutions while maintaining high service standards.

This opportunity offers hands-on exposure to IT support operations, Windows administration, networking, Active Directory, ticketing systems, remote support tools, and enterprise IT infrastructure, making it an excellent career opportunity for professionals looking to grow in IT operations and infrastructure support.

Key Responsibilities

Technical Support

• Provide first-level and second-level technical support to end users.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Troubleshoot desktop, laptop, printer, and peripheral-related problems.
• Resolve user issues within defined Service Level Agreements (SLAs).
• Deliver remote and onsite technical assistance to employees.
  
  

Desktop & System Administration

• Install, configure, and maintain Windows desktops and laptops.
• Set up user workstations, printers, scanners, and peripheral devices.
• Install and update operating systems, applications, and security patches.
• Perform system health checks and preventive maintenance.
• Maintain IT asset inventory and hardware lifecycle records.
  
  

Network Support

• Troubleshoot LAN, Wi-Fi, VPN, and internet connectivity issues.
• Support network devices and basic switch/router configurations.
• Assist users with remote connectivity and secure access solutions.
• Diagnose network performance and connectivity problems.
• Escalate complex networking issues to infrastructure teams.
  
  

User Account & Email Administration

• Create and manage user accounts in Active Directory.
• Configure Outlook and enterprise email systems.
• Reset passwords and manage user access permissions.
• Support Microsoft 365 and email-related issues.
• Assist with identity and access management activities.
  
  

Incident & Ticket Management

• Log, prioritize, and resolve incidents using ticketing systems.
• Track support requests through closure while maintaining SLA compliance.
• Document issue resolutions and maintain technical knowledge bases.
• Identify recurring issues and recommend long-term solutions.
• Escalate critical incidents when necessary.
  
  

Documentation & Process Improvement

• Maintain technical documentation, troubleshooting guides, and SOPs.
• Record hardware, software, and licensing information.
• Contribute to IT process improvements and operational efficiency.
• Assist in developing user guides and knowledge articles.
• Support continuous improvement initiatives across IT operations.
  
  

Collaboration & Support

• Work closely with infrastructure, security, and application support teams.
• Support IT rollout projects, upgrades, and migrations.
• Assist employees during onboarding and offboarding processes.
• Participate in IT audits and compliance activities.
• Provide excellent customer service to technical and non-technical users.
  
  

Required Skills

Operating Systems

• Microsoft Windows 10/11
• Windows Server (Basic Knowledge)
• Microsoft Office Suite
• Microsoft 365
• Outlook
  
  

Hardware & Desktop Support

• Desktop Support
• Laptop Support
• Printer Configuration
• Peripheral Installation
• Hardware Troubleshooting
• Device Maintenance
  
  

Networking

• LAN
• WAN
• Wi-Fi
• VPN
• TCP/IP
• DNS
• DHCP
• Basic Network Troubleshooting
  
  

IT Administration

• Active Directory
• User Account Management
• Password Management
• Group Policy (Basic Knowledge)
• Remote Desktop Support
  
  

Ticketing Systems

• ServiceNow
• Freshdesk
• Zendesk
• Jira Service Management (Preferred)
  
  

Remote Support

• Remote Desktop
• TeamViewer
• AnyDesk
• Microsoft Quick Assist
  
  

Professional Skills

• Technical Troubleshooting
• Analytical Thinking
• Problem Solving
• Customer Service
• Communication Skills
• Time Management
• Documentation
• Team Collaboration
• Incident Management
• Prioritization Skills
  
  

Preferred Skills

• Linux Administration (Basic)
• macOS Support
• Microsoft Intune
• Microsoft Entra ID (Azure Active Directory)
• Endpoint Management
• Microsoft Endpoint Configuration Manager (SCCM)
• IT Asset Management
• Antivirus & Endpoint Security
• Cloud-Based IT Support
• PowerShell (Basic)
  
  

Education

Undergraduate

• Bachelor's degree in Computer Science, Information Technology, Computer Applications, Electronics, or a related discipline.
• B.Tech / BE
• BCA
• B.Sc. (Computer Science / IT)
  
  

Postgraduate (Preferred)

• MCA
• M.Sc. (Computer Science / Information Technology)
• M.Tech (Information Technology)
  
  

Equivalent practical experience in IT Support, Desktop Support, Technical Support, or System Administration will also be considered.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Endpoint Administrator Associate
• ITIL Foundation Certification
• Cisco Certified Support Technician (CCST)
• Microsoft Azure Fundamentals (AZ-900)

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