Specialist Strategic Business Planning Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.

Job Purpose

This position exists to drive the strategic planning process and initiatives within Consumer Banking, ensuring alignment with overall bank objectives and market dynamics. The Specialist will be instrumental in identifying growth opportunities, optimizing business performance, and shaping the future direction of Consumer Banking through data-driven insights and actionable strategies.

Key Accountabilities

• Develop and implement strategic frameworks and business plans for Consumer Banking, leading to sustained growth and competitive advantage.
• Conduct in-depth market research and competitive analysis to identify emerging trends, customer needs, and potential disruptions.
• Monitor and evaluate the performance of strategic initiatives against established KPIs, recommending adjustments as needed.
• Contribute to the identification and assessment of new business models, product opportunities, and strategic partnerships.
• Facilitate cross-functional collaboration to ensure seamless execution of strategic priorities across various Consumer Banking units.

Job Duties & Responsibilities

• Lead the annual and long-term strategic planning cycles for Consumer Banking, including goal setting, initiative definition, and resource allocation.
• Perform comprehensive financial modelling and scenario analysis to support strategic decision-making and evaluate potential business outcomes.
• Prepare detailed business cases, presentations, and reports for senior management and stakeholders, articulating strategic recommendations and their potential impact.
• Collaborate with product, marketing, and sales teams to translate strategic objectives into tangible initiatives and launch plans.
• Analyze internal performance data, customer feedback, and external market intelligence to uncover insights and inform strategic adjustments.
• Monitor regulatory changes and technological advancements relevant to Consumer Banking, assessing their strategic implications and recommending proactive measures.
• Develop and maintain strong relationships with internal and external partners to gather diverse perspectives and foster strategic alignment.

Required Experience

• 2-4 years of experience in strategic planning, business development, management consulting, or a similar role within the financial services industry, preferably with a focus on Consumer Banking.

Education / Preferred Qualifications

• Graduate degree in Business Administration, Finance, Economics, or a related field + CA / MBA.

Core Competencies

• Excellent analytical and problem-solving skills, with the ability to synthesize complex information into clear and actionable insights.
• Strong strategic thinking and conceptualization abilities.
• Exceptional communication and presentation skills, with the ability to articulate complex ideas to diverse audiences.
• Ability to build strong relationships and influence stakeholders at all levels.
• Highly organized, self-motivated, and able to manage multiple priorities effectively.
• Deep understanding of the banking industry, with a focus on Consumer Banking products, services, and market dynamics.
• Knowledge of internal and external regulations impacting the financial services sector.

Technical Competencies

• Proficiency in financial modelling and data analysis tools (e.g., Excel, financial software).
• Strong computer knowledge, including advanced proficiency in Microsoft Office Suite (PowerPoint, Word).

Work Relationship

• Collaborative team player with the ability to work effectively across departments and with various levels of management.
• Proactive and takes initiative in identifying and pursuing strategic opportunities.

DBS India - Culture & Behaviors

• Performance through Value Based Propositions: Drive strategic initiatives that deliver exceptional value to customers and the bank.
• Ensure customer focus by delighting customers & reduce complaints: Strategically identify and address customer needs to enhance their experience.
• Build pride and passion to protect, maintain and enhance DBS’ image and reputation: Champion strategies that uphold and elevate the banks brand.
• Enhance knowledge base, build skill sets & develop competencies: Continuously learn and adapt to evolving market trends and strategic requirements.
• Execute at speed while maintaining error free operations: Develop efficient strategic plans and oversee their flawless execution.
• Maintain the highest standards of honesty and integrity: Uphold ethical principles in all strategic decision-making and business practices.