IT Manager - Kolkata

Job Title: IT Manager

Location: Kolkata

Experience: 7–10 years

Type: Full-time

Role Overview:

We are seeking a hands-on and technically proficient IT Manager to lead our IT operations, infrastructure, and support functions. The ideal candidate brings strong experience across devices, operating systems, networks, security tools, and IT process compliance. You will lead a team of Helpdesk Engineers while managing the overall health, performance, and security of IT systems in alignment with global standards.

Key Responsibilities:

• Lead and mentor a team of Helpdesk Engineers to ensure timely and efficient IT support.
• Manage and monitor infrastructure including networks, on-prem and cloud servers, endpoints, and Azure.
• Administer and secure devices using Microsoft Intune, Defender, Entra, and manage M365 and AD environments.
• Oversee Windows, macOS, and Linux operating systems with a strong understanding of their ecosystem.
• Configure and troubleshoot firewalls, switches, routers, and wireless access points.
• Participate in global ticket queues and assigned projects as needed.
• Maintain and configure collaboration tools including Jira, Confluence, and SharePoint.
• Ensure compliance with global IT processes, ISO 27001 standards, and cybersecurity directives.
• Analyse dashboards, system reports, and tickets to identify and address gaps proactively.
• Act as the escalation point for unresolved or high-impact IT issues.
• Ensure all IT assets and infrastructure comply with cyber security standards and audit requirements.
  
  
  

• Proficiency in Microsoft technologies: Intune, Entra, Defender, M365, Active Directory
• Hands-on with Jira, Confluence, and SharePoint
• Strong knowledge of Windows, macOS, and Linux OS
• Sound understanding of network infrastructure and firewall management
• Experience managing Azure Infrastructure
• Familiar with ITIL processes and service management
• ISO 27001 knowledge or certification is a plus
• Experience designing Jira automation workflows is a strong advantage