Dark Store Manager

Job Description

Ensure smooth day-to-day dark store operations, adhering to defined SOPs and service standards.

Manage inbound and outbound activities including receiving, put-away, picking, packing, and dispatch.

Perform accurate order picking with speed and zero-error mindset to meet 1020 minute delivery SLAs.

Monitor real-time order flow and coordinate with delivery partners/riders for timely handover.

Maintain optimal inventory levels through regular cycle counts, stock rotation, and shrinkage control.

Ensure FEFO/ FIFO practices for perishable and non-perishable items.

Conduct shelf replenishment and maintain product visibility and hygiene within the store.

Handle customer return orders (RTVs) and defective/damaged goods as per the process.

Support with GRN, stock reconciliation, and documentation during audits.

Flag low-stock, near-expiry, and slow-moving items proactively.

Maintain cleanliness, safety, and compliance within the dark store at all times.

Collaborate with store supervisors and delivery partners to resolve operational bottlenecks.

Adhere to compliance, safety protocols, and loss-prevention practices.

Skill & Competencies

Strong understanding of dark store or warehouse operations.

Ability to work in fast-paced, time-sensitive environments.

Basic knowledge of inventory management systems and handheld devices.

Attention to detail with a focus on accuracy and speed.

Good communication and teamwork skills.

Willingness to work in Night shifts,