Patient Relation Executive (225-1017)

A Patient Relation Executive plays a crucial role in healthcare settings by serving as a liaison between patients and healthcare providers. The primary objective of this role is to enhance the patient experience by addressing concerns, facilitating communication, and ensuring that patient needs are met efficiently and compassionately. Patient Relation Executives are often the first point of contact for patients and their families, requiring an empathetic, professional demeanor and exceptional communication skills. They are responsible for ensuring high levels of patient satisfaction, resolving complaints, gathering feedback, and working closely with medical staff to improve service delivery. Their ability to manage stressful situations with patience and understanding makes them invaluable in creating a supportive and healing environment within healthcare facilities.

Responsibilities

• Act as the main point of contact for patients seeking assistance in healthcare facilities.
• Facilitate effective communication between patients, their families, and healthcare providers.
• Address and resolve patient complaints and concerns in a timely manner.
• Collect patient feedback and report to management for service quality improvement.
• Collaborate with healthcare teams to enhance patient care and satisfaction.
• Ensure patients are informed about hospital policies, procedures, and services.
• Assist in the appointment scheduling process and guide patients accordingly.
• Maintain accurate and detailed records of patient interactions and responses.
• Provide compassionate support to patients and their families during difficult times.
• Create a welcoming environment for patients and visitors entering the facility.
• Develop and implement strategies for improving the overall patient experience.
• Monitor resolution of patient issues to prevent recurrence and encourage quality care.

Requirements

• Bachelor’s degree in healthcare management, business administration, or related field is preferred.
• Minimum of two years of experience in patient relation or customer service roles.
• Excellent communication and interpersonal skills for effective patient interaction.
• Strong problem-solving skills and ability to handle challenging situations calmly.
• Ability to empathize and provide compassionate support to patients and families.
• Proficiency in healthcare management software and the ability to learn new systems quickly.
• Strong organizational skills and the ability to manage multiple tasks efficiently.