Front Office Associate (225-1017)

A Front Office Associate plays a pivotal role in the hospitality and service industry, acting as the first point of contact between guests and the organization. This position is crucial in creating a welcoming environment and ensuring that all guests receive the highest level of service. As a Front Office Associate, you will manage the reception area, handle guest check-ins and check-outs, and provide excellent customer service. The associate is expected to be friendly, efficient, and versatile, handling various administrative tasks, and addressing guest inquiries or issues promptly and professionally. The ideal candidate will have exceptional communication skills and a keen eye for detail to ensure the smooth operation of front office duties and contribute to a positive guest experience. Your role will involve coordination with other departments to meet guest needs and maintain outstanding service levels at all times.

Responsibilities

• Greet and welcome guests as they arrive at the front desk.
• Complete guest check-in and check-out procedures efficiently and accurately.
• Answer and direct all incoming calls to appropriate departments or individuals.
• Respond to guest inquiries and resolve issues promptly and courteously.
• Manage reservations over the phone, through emails, and in-person requests.
• Maintain a clean and organized reception area to ensure a professional appearance.
• Coordinate with housekeeping and maintenance to accommodate guest requests.
• Provide information about hotel amenities, services, and nearby attractions.
• Process guest payments, handle cash transactions, and issue receipts.
• Monitor guest accounts and ensure billing accuracy during their stay.
• Assist in arranging transportation services and providing directions.
• Maintain detailed records of bookings, payments, and guest interactions.

Requirements

• High school diploma or equivalent qualification required.
• Prior experience in a front desk or customer service role preferred.
• Exceptional communication and interpersonal skills are essential.
• Strong organizational skills with the ability to multitask effectively.
• Proficient in Microsoft Office Suite and basic computer operations.
• Ability to handle cash and manage transactions accurately.
• Flexibility to work varied hours, including weekends and holidays.