Senior Relationship Manager (225-1016)

A Senior Relationship Manager plays a crucial role in building and maintaining strong relationships with clients and stakeholders. This position requires an experienced professional adept at understanding client needs, developing effective strategies, and ensuring services are delivered efficiently. The individual will be responsible for managing key accounts, developing new client relationships, and working collaboratively with internal teams to enhance client satisfaction. The Senior Relationship Manager is expected to have excellent communication skills, a strategic mindset, and the capability to identify and pursue business opportunities. This role involves proactive problem-solving, engagement in client-focused activities, and the drive to meet and exceed business targets. The ideal candidate will have a solid background in relationship management, proficiency in customer service, and the ability to adapt to a dynamic environment.

Responsibilities

• Develop and maintain strong relationships with key clients and stakeholders.
• Identify client needs and recommend appropriate solutions and services.
• Implement strategies to increase organizational growth and business opportunities.
• Collaborate with internal teams to ensure client satisfaction and service delivery.
• Prepare and deliver presentations to clients, highlighting company offerings.
• Maintain a detailed understanding of company products and services.
• Monitor and analyze market trends to identify potential growth areas.
• Negotiate contracts and agreements to ensure profitability for the organization.
• Provide regular reports on client activities and business development progress.
• Resolve complex client issues in a timely and effective manner.
• Train and mentor junior team members on client relationship management practices.
• Attend industry events and networking opportunities to enhance company presence.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field is required.
• Minimum of 5 years experience in a client relationship management role.
• Proven track record of achieving sales targets and client growth.
• Excellent interpersonal and communication skills, both oral and written.
• Strong problem-solving skills and strategic thinking abilities.
• Ability to work independently and as part of a collaborative team.
• Proficiency in CRM software and Microsoft Office Suite applications.
• Knowledge of market trends and ability to conduct market analyses.