International BPO Telecaller 21O25

We are seeking an energetic and motivated International BPO Telecaller to join our dynamic team. The ideal candidate will be responsible for reaching out to customers across various countries and providing them with exceptional service and solutions. As part of the international telecalling team, you will play a crucial role in helping the company achieve its sales and customer service goals. You will need excellent communication skills, a customer-centric attitude, and the ability to work independently and efficiently. This is an exciting opportunity for those who thrive in a fast-paced environment and enjoy helping customers solve their problems. If you are ready to make a difference and enhance your career in the BPO sector, we would love to hear from you.

Responsibilities

• Make outbound calls to international clients and customers on a daily basis.
• Understand customer requirements and offer suitable service or product solutions.
• Maintain accurate records of customer communications and transactions.
• Meet and exceed weekly and monthly sales and customer satisfaction targets.
• Provide timely follow-up on customer inquiries and issues, ensuring resolution.
• Stay updated with the company's products, services, and pricing plans.
• Collaborate with internal teams to resolve customer issues effectively.
• Identify potential new markets and business opportunities through customer leads.
• Participate in training sessions to improve product knowledge and communication skills.
• Adhere to company policies, procedures, and regulatory compliance guidelines.
• Work closely with the quality assurance team to ensure high standards.
• Provide constructive feedback to improve process and service delivery.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience as a telecaller or in a similar BPO role is advantageous.
• Excellent verbal and written communication skills in English.
• Ability to handle rejection and a strong determination to succeed.
• Proficiency in using MS Office applications, including Excel and Word.
• Good interpersonal skills and the ability to build rapport quickly.
• Strong organizational skills to manage workload and meet deadlines effectively.