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Job Requirements

Role/ Job Title: Circle Head - CS

Function/ Department: Corporate Salary

Job Purpose:

This role entails strategic leadership in specific areas, focusing on direct customer engagement and targeted acquisition strategies aligned with organizational goals. Responsibilities encompass product sales, customer relationship enhancement, catchment mapping, and leveraging opportunities to acquire and deepen client relationships, ultimately contributing to organizational success in corporate salary segment.

Roles & Responsibilities:

• Lead and guide a team of sales managers and acquisition managers in designated areas for Salary Account acquisition.
• Ensure adherence to the acquisition process during daily sales calls for comprehensive market coverage.
• Oversee the activation and usage of Salary Accounts, meeting assigned activation targets.
• Educate and update team members on Salary Account products to maintain product knowledge.
• Promptly address customer queries related to Salary Accounts for high satisfaction levels.
• Optimize team staffing to minimize attrition and ensure operational efficiency.
• Manage operations with a customer-centric approach, focusing on Salary Account holders' needs.
• Evaluate growth strategies for acquiring Salary Account customers using competitor analyses and feedback.
• Implement process changes to enhance service quality specifically for Salary Account acquisition and service.
• Support teams by monitoring key performance parameters and providing necessary resources for achieving Salary Account acquisition targets.
  
  

• Market Analysis - Conduct market research and competitor analysis to identify trends, opportunities and threats.
• Budgeting and Forecasting - Managing sales forecasts, ensuring alignment with organizational objectives.
  
  

• Team Management - Lead, motivate, and coach a team of sales professionals to achieve sales target and improve performance. Sales Strategy and Planning - Develop and implement sales strategy and planning, expand the customer base and increase the market share.
• Resource Allocation - Monitor productivity of sales