Service Admin Coordinator 25N25

The Service Admin Coordinator is a vital role within our organization, responsible for ensuring seamless communication and coordination between our service teams and clients. This position plays a crucial role in maintaining the quality of customer service and operational efficiency. The ideal candidate will possess strong organizational skills and the ability to manage multiple tasks simultaneously. As a Service Admin Coordinator, you will act as the communication hub, ensuring that all stakeholders are informed and aligned, as well as handling administrative tasks to support the service department. This role requires a proactive individual who can anticipate the needs of both the team and the clients, ensuring that services are delivered efficiently and effectively.

Responsibilities

• Coordinate communication between service teams and clients to ensure information flow is smooth.
• Manage and schedule service appointments and adjust schedules as necessary.
• Maintain accurate service records and document customer interactions and transactions.
• Assist in preparing and distributing service department reports and documentation.
• Ensure timely follow-up on client inquiries and service requests.
• Monitor inventory levels of parts and supplies required by the service team.
• Facilitate training sessions and meetings for the service department staff.
• Provide administrative support to the service department management team.
• Compile data and provide regular updates on service key performance indicators.
• Manage and resolve minor service and operational issues as they arise.
• Develop and implement processes to improve service delivery and operational efficiencies.
• Act as a liaison with other departments to ensure service process flows smoothly.

Requirements

• Bachelor's degree in business administration or a related field preferred.
• Minimum of two years’ experience in a service coordination or similar role.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication skills, both written and verbal, essential.
• Proficiency in using service management and CRM software tools.
• Ability to work independently and manage time efficiently under pressure.
• Experience with process improvement and implementing service strategies.