Counter Sales Executive 17N25

A Counter Sales Executive plays a critical role in driving sales and enhancing customer satisfaction by ensuring a seamless interaction between customers and the company's products or services. As the face of the company at the sales counter, this role involves actively engaging with customers, understanding their needs, and offering suitable solutions to meet those needs. The Counter Sales Executive is not only responsible for achieving sales targets but also for maintaining a high standard of customer service and ensuring that client relationships are nurtured and developed. This position requires strong communication skills, an energetic personality, and a detail-oriented approach to ensure an optimal customer experience at the point of sale.

Responsibilities

• Greet customers warmly and provide personalized assistance in a friendly manner.
• Identify customer needs and suggest appropriate products or services to fulfill them.
• Conduct product demonstrations to effectively communicate value propositions and features.
• Process sales transactions accurately using company point-of-sale systems.
• Maintain an organized and visually appealing counter sales area to draw customer interest.
• Collaborate with the inventory team to monitor stock levels and report shortages.
• Handle customer inquiries, complaints, and returns with patience and professionalism.
• Stay updated with new products, industry trends, and potential business opportunities.
• Generate sales reports and provide feedback to management on customer insights.
• Participate in sales meetings and contribute to strategy discussions for improvement.
• Support promotional activities by actively engaging with customers to drive sales.
• Adhere to company policies and procedures to ensure a consistent customer experience.

Requirements

• High school diploma or equivalent; a degree in sales is advantageous.
• Minimum of two years of experience in a sales or customer service role.
• Exceptional communication skills with a proven ability to engage customers.
• Strong organizational skills and attention to detail to handle tasks efficiently.
• Proficiency in using point-of-sale systems and other retail software.
• Ability to work in a fast-paced environment with adaptability and resilience.
• Customer-oriented mindset with a dedication to delivering excellent service.